On Time, Every Time

Service Mission

To differentiate Deltrex Chemicals and its products by ensuring that all deliveries are made on time, every time, providing our customers and suppliers with a service, that adds TRUE VALUE.

Service Standards

We have set ourselves very stringent and high service standards, and work closely with our suppliers and customers.

  • We base our standards on our customers and suppliers requirements, NOT on our perception
  • We forecast future requirements
  • We understand our customers and suppliers strategic direction

Performance Measurements

We pride ourselves on checking how well we've performed and on continually improving our process and systems.

  • We monitor all deliveries and shipments
  • We record all non-conformances
  • We analyse all customer and supplier complaints
  • We encourage evaluation of our systems by customers and suppliers
  • We benchmark ourselves against others to see how Deltrex compare

Our service strengths are reflected in our commitment to innovation and investment in our process and people

Deltrex Chemicals offers a variety of shipping, storage and logistical alternatives to ensure we are able to meet the requirements of our diverse supplier and customer base. Our constant tracking throughout the supply chain, from manufactuer to final delivery ensures that the quality of the products and services we supply is assured.

  • We have packaged and bulk storage facilities in all Australian capital cities. In most capital cities we have a combination of bulk tanks inland and also on the water-front to enable us to take bulk shipments directly into our tanks.
  • Our sites cater for all classes of dangerous and non-hazardous goods.
  • On the majority of our sites we have facilities to blend and formulate products to customer requirements.
  • We are able to supply the whole spectrum of packaging, from bags to small packs to carboys to drums to bulky-boxes to small bulk to full bulk.
  • We maintain our own fleet of specialised vehicles as well as having access to approved contractor vehicles.
  • We have strong affiliations with the major shipping companies enabling us speedy, efficient and competitive freight arrangements.
  • We offer an array of sales options to ensure we are able to meet the individual needs of our customers and suppliers (ex-stock sales, indent sales, consignment sales)